Refund policy

COMPLAINTS

To be valid, any complaint by the Buyer relating to the Site must be sent in writing within eight (8) calendar days of becoming aware of the fact giving rise to the complaint. In the absence of any objection in line with the above rules, the Buyer unconditionally and unreservedly accepts the fact giving rise to the complaint and, as a result, definitively waives any complaint on that ground.

This clause does not affect the consumer's right of withdrawal or the two (2) year legal guarantee of conformity, both of which apply in all cases, including to reduced or end-of-line items.

RIGHT OF WITHDRAWAL

Consumer customers, acting outside their trade, have the right to cancel the contract within 15 days without giving a reason. The withdrawal period expires 15 days after the day on which the customer, or a third party other than the carrier designated by the customer, takes physical possession of the goods.

To exercise this right, the customer registers a return request by logging into their customer account.

Please put each item back in its original packaging and follow the return procedure set out on the return slip. We do not offer exchanges: for a different size, style or colour, please place a new order in the e-shop.

The refund will be made within 7 days of receiving the return. You will receive an email once the refund has been processed.

When the customer cancels the contract, all payments made up to that point are refunded, including the outbound delivery costs at the rate of the least expensive standard delivery we offer, provided the order is returned in full. Additional costs arising from the customer choosing a more expensive delivery method than standard delivery are not refunded. In the case of a partial return, the outbound delivery costs are not refunded.

The refund is made without undue delay and in any event no later than 15 days after Mardi éditions has been informed by the customer of the decision to cancel the contract. Mardi éditions may however withhold the refund until it has recovered the goods.

Mardi éditions refunds the customer using the same means of payment as the one used for the original transaction, unless the customer has expressly agreed to another arrangement.

The customer must return or hand over the goods without undue delay and in any event no later than 15 days after the day on which they communicated their decision to cancel the contract. The customer is within time as soon as the goods are sent back before the 15-day period expires.

The direct cost of returning the goods is borne by the customer. It is charged according to the per-country rates set out in our shipping policy. Returns are free when the parcel is dropped off at either of our two stores, in Brussels (Rue du Page 15, 1050 Ixelles) or in Antwerp (Drukkerijstraat 22, 2000 Antwerp).

The customer is liable only for any diminished value of the goods resulting from handling beyond what was necessary to establish the nature, characteristics and functioning of the products.

Mardi éditions reserves the right not to refund the diminished value resulting from handling of the goods beyond what was necessary to establish their nature, characteristics and functioning.