Yes — customer accounts are personal and allow us to follow up on your orders, returns and questions more closely.
Creating an account takes just a few seconds, and it also gives you access to the little extras we keep for our most loyal customers.

If you would like to change how you receive our newsletter, you can update your preferences or unsubscribe from the list using the link at the bottom of every email we send you.

If you would like to delete your Mardi account, please contact us at shop@mardi-editions.com. Please note that deleting your account also means the details of all your past purchases will be lost.

You will receive a confirmation email with an order reference number and a summary of your order.
As soon as your order has shipped, you will get another email with a tracking number. Do check your spam folder.
If you cannot find it, have a look at the Account page — if your order is there, it is confirmed!
Still unsure? Just send us an email at shop@mardi-editions.com.

You can add or remove items from your basket at any time before your order is confirmed. Once your order is confirmed, items can no longer be added, removed or changed. If your order has not shipped yet and you would like to change the size or colour of an item, or your delivery address, contact us within 4 hours of confirming your order at shop@mardi-editions.com, quoting your order reference and the changes you would like. If the change is not possible, we will ask you to return the item and place a new order. You have 14 days from receiving your parcel to send items back and request a refund. Cancelling an order means the full amount is refunded immediately.

Our online stock is the same as our in-store stock: if the piece of your dreams is sold out online, it is sold out in the boutique too.
That said, it may come back in stock if another customer returns it.
We update our stock every Tuesday. We would also suggest signing up to be notified when a product is back in stock — you can do that straight from the product page.

You can pay for your order by:
- Card (VISA, MASTERCARD, AMEX)
- Bancontact
- Paypal
- Gift card

All payments made on our site are fully secure. We never store your bank account details.

If your payment did not go through, please try placing your order with a different payment method.
If that does not work either and you cannot complete your purchase, please contact our customer service at shop@mardi-editions.com.
Our team will be happy to help.

If you would like an invoice, please email shop@mardi-editions.com quoting your order number.

You can buy gift cards online. You will receive an email with the code needed to activate the card. There is no obligation to spend the whole amount at once.
Your gift card balance is valid for 12 months from the date of purchase.
Gift cards bought online can also be used in our Brussels boutique (Rue du page 15, 1050 Ixelles) and in our pop-up shops.

- Orders are delivered within 1 to 3 working days (outside archive periods).

- Delivery is free on orders over 200€.

- Below that amount, delivery costs 6,50€.

- You can also collect your order free of charge from our Brussels boutique (Rue du Page 15, Ixelles), during opening hours, Tuesday to Saturday, 11am to 6.30pm.

- Orders are delivered within 2 to 4 working days (outside archive periods).

- Delivery is free on orders over 300€.

- Below that amount, delivery costs 10€.

- Orders are delivered within 2 to 4 working days (outside archive periods).

- Standard delivery is free on orders over 300€.

- Below that amount, delivery costs 15€.

- Orders are delivered within 2 to 4 working days (outside archive periods).

- For deliveries to Austria, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece and Czechia: delivery costs 15€.

- For deliveries to Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden: delivery costs 24€.

At the moment we are not able to deliver outside the European Union without incurring high customs charges. We are a young brand and we are working towards worldwide delivery soon.
If you would like to order one of our pieces from outside the EU, write to us at shop@mardi-editions.com and we will find a solution together.

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's tracking page. If you are unsure, write to us at shop@mardi-editions.com — we are here to help.

Unfortunately, once your parcel has come back to us we cannot send it out again. You will be refunded automatically within 7 working days. To get your order, simply place a new one through our online shop.

- We accept returns within 15 days of receiving your order, provided the returned pieces are unworn (with the tag on) and carefully packed in their original packaging.

- If you are returning your whole order, please put the tote bag and any other accessories included in the parcel back in before sending it to us.

- Any item returned incomplete (product tag, buttons, etc.), damaged, washed or stained will not be accepted and/or not refunded.

- The refund is issued within a maximum of 10 days of the parcel arriving at our offices.

- Returns cost 7€ in Belgium. They can also be made free of charge in the boutique.

- For Germany, the Netherlands and Luxembourg, returns cost 10€.

- For France, returns cost 10€.

- For deliveries to Austria, Bulgaria, Croatia, Denmark, Spain, Estonia, Finland, Greece and Czechia, returns cost 15€.

- For deliveries to Hungary, Ireland, Italy, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia and Sweden, returns cost 20€.

Your return is processed within 24 hours of arriving. The refund is issued to the bank account of the card used to pay for the order.
We will confirm by email once your return has been processed. From that confirmation, the refund takes effect within 7 working days.

We do not offer an exchange service on mardi-editions.com. To order a different size, style or colour of the item you chose, simply send the items back — you will be refunded — and place a new order through our online shop.

In Brussels? You can exchange in person at the Mardi boutique in Brussels (15 Rue du Page, 1050 Ixelles).

If you paid for your order with a gift card, a new gift card will be sent to you once our team has approved your return. You can use that new gift card, via a code, in our online shop and in our boutique.